Privacy Policy – VuboServices

Last updated: November 2025

Welcome to VuboServices (“we”, “us”, or “our”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vuboservices.uk or use our services.

If you have any questions or concerns about this policy or our practices, please contact us at:
📧 contact@vuboservices.uk
📞 +44 7848 145231

1. Information We Collect

We collect information to provide and improve our services. The types of data we collect include:

A. Personal Information

Name, company name, and contact details (email, phone number).
Billing and payment details (processed securely via Stripe or PayPal).
Login credentials and account information.

B. Usage Data

IP address, browser type, operating system, and device identifiers.
Pages visited, time spent, and actions taken within our platform.
Access times and referring URLs.

C. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your session and remember preferences.
Analyze usage and improve performance.
Provide secure authentication and detect fraud.

You can manage cookies in your browser settings. For more, see our Cookie Policy.

2. How We Use Your Information

We use your data for legitimate business purposes, including:

To provide and maintain our services.
To personalize your experience and improve features.
To process payments and manage subscriptions.
To communicate about updates, support, or offers (only with your consent).
To comply with legal obligations and prevent fraud or abuse.

3. Legal Basis for Processing (GDPR)

If you are located in the UK or European Economic Area (EEA), we process your personal data under the following lawful bases:

Contractual necessity: To provide you with our products or services.
Legitimate interest: To improve our platform, prevent fraud, and secure systems.
Legal obligation: To comply with tax, accounting, and regulatory requirements.
Consent: For marketing or optional cookies (which you can withdraw at any time).

4. How We Share Your Information

We never sell your personal data.
However, we may share limited information with:

Service providers that help operate our platform (e.g., Stripe, PayPal, Google, AWS, Mailchimp).
Analytics providers to improve site performance.
Legal authorities, if required by law or to protect our rights.

All third-party processors are bound by confidentiality and data protection agreements.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.

For example:

Account data: retained while your account is active.
Payment records: kept for at least 6 years for financial compliance.
Marketing data: deleted after 24 months of inactivity or upon request.

6. Data Security

We use administrative, technical, and physical safeguards to protect your data:

Encrypted transmission (TLS 1.2+)
Encrypted storage (AES-256)
Role-based access controls and audit logs
Regular backups and vulnerability scans

Despite our efforts, no online system is completely secure. You share data with us at your own risk.

7. International Transfers

Your data may be processed outside the UK or EEA (for example, on servers in the United States).
We ensure all transfers comply with the UK GDPR and EU Standard Contractual Clauses for lawful data protection.

8. Your Rights

You have the following rights under data protection laws:

Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete data.
Erasure: Request deletion of your data (“right to be forgotten”).
Restriction: Limit how we process your data.
Portability: Obtain a copy of your data in a machine-readable format.
Objection: Withdraw consent or object to direct marketing.

To exercise these rights, email privacy@vuboservices.uk or contact@vuboservices.uk.
We may verify your identity before fulfilling requests.

9. Marketing Communications

If you subscribe to our newsletters or updates, we may send you marketing messages.
You can opt out at any time by clicking “unsubscribe” in any email or contacting us directly.

10. Third-Party Links

Our website may contain links to other websites.
We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.

11. Children’s Privacy

Our services are not directed toward children under 16 years old, and we do not knowingly collect personal information from them. If we learn we have done so, we’ll delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically.
When we do, we will post the revised date at the top of this page.
Material changes will be communicated via email or within your account dashboard.

13. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy or how your data is handled, please contact us:

VuboServices Ltd.
📍 Website: https://vuboservices.uk
📧 Email: contact@vuboservices.uk
📞 Phone: +44 7848 145231
📍 Address: London, United Kingdom